Refund policy
At Christmas Coaster, we want you to love your purchase. If you're not completely satisfied, we're here to help.
Returns
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You have 14 days after receiving your order to request a return.
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Eligibility Criteria:
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Unused and in its original condition
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In its original packaging
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Accompanied by proof of purchase
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To start a return, contact: christmascoaster.support@gmail.com
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Note: Returns sent without first contacting support will not be accepted.
Damaged or Incorrect Items
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Inspect your order upon arrival.
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If your item arrives damaged, defective, or incorrect, contact support within 48 hours of delivery at christmascoaster.support@gmail.com.
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Include your order number and photos of the issue to help us resolve the problem faster.
Exchanges
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The fastest way to get a different item is to return the original eligible item and place a new order once the return is approved.
Refunds
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Once your return is received and inspected, you will be notified of the approval status.
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If approved, the refund will be issued to your original payment method within 5–10 business days.
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Please note that your bank or credit card provider may require additional processing time.
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If more than 15 business days have passed since your refund was approved and you have not received it, contact christmascoaster.support@gmail.com.
Contact Information
For all return, refund, or exchange inquiries: